Customer Service
- Earn up to €2469 per month
- Travel allowance
- A free Swapfiets!
- Earn up to €2469 per month
- Travel allowance
- A free Swapfiets
Become a Customer Service Rep
- You are the primary point of contact for our customers
- You resolve any issues our customers may have through phone or Whatsapp
- You maintain accurate documentation of all relevant information
- You are proactive in suggesting solutions whenever you notice areas where our customer service could be improved
What we offer you
- A salary of €2469 per month depending on your experience
- Your own Swapfiets (lend-lease) 🚲!
- Lots of responsibility, challenging work and learning opportunities
- Onefit for Business arrangement, to promote your healthy lifestyle!
- Travel allowance (if you live more than 11 km away, otherwise you’ll just use your Swapfiets, right.. 😎?)
- A pension plan and a discount on your health insurance
Your profile
- You are available German and Danish role: 40hrs per week
- You have a good command of the Dutch or German language and you are fluent in English!
- Helping others makes you intensely happy. You are already happy when you show someone the way on the street
- While you are reading this, you are already applying. Multitasking is not an issue for you
- Experience in a similar role (customer service, customer care or support, etc) is a plus
Application Process
1. Online application
2. Interview
3. Trial day
4. Get to work!
FAQ
If you’re not sure if you meet the requirements, just go ahead and apply! We will talk over the phone during the first interview and determine if you’re a fit.
The application process starts by filling out the form at the top of the page. After that, we will ask you a few more questions to get a sense of who you are. If the recruiters like you application, we will ask you to schedule yourself during a phone interview. If both sides are still excited, we will then ask you to show your skills during a trial day. And then… you will join us as our next hire at Swapfiets!
You are going to meet part of the team, have a chance to look at your future workspace and get an impression of the tasks and responsibilities of the role. You will have an interview with the hiring manager, during which you will have enough time to ask all your questions to determine if it’s a perfect match between you and Swapfiets 😉
At Swapfiets we love to hire internally and always try to offer growth opportunities. Swapfiets is still growing, so you can not only grow within a certain role, but can also move to different challenges or even countries.
If we have the job listed on this page, that means we are looking for new employees as of now. The application process shouldn’t take more than 2-3 weeks in total, so you can start right after that! If you have different wishes, please discuss them with the recruiter during the first interview!